Facioneer

Help & support

For dental professionals and clinics using Facioneer.

Email [email protected]

We reply within 1 business day (Monday to Friday, Alberta time). Include the shift date and clinic, or your account email, so we can find it quickly.

Report a safety concern

If you were harassed, threatened or put in unsafe working conditions on a Facioneer shift, use Report a safety concern in your dashboard, or email [email protected] with “Safety concern” in the subject. Safety reports go straight to the Facioneer team. If anyone is in immediate danger, call 911 first.

Dental professionals

Does Facioneer take a cut of my pay?

No. You keep 100% of the hourly rate agreed for the shift. The clinic pays Facioneer a separate platform fee.

When can I start accepting shifts?

Once your licence has been verified. We check it against the regulator’s registry; if it can’t be matched automatically, our team reviews it and emails you when you’re approved.

When do I get paid?

Submit your timesheet after the shift; if you haven’t, it is submitted automatically 48 hours after the shift ends. Once the clinic approves it, your pay is released when the clinic’s payment clears (bank debit takes a few business days), then reaches your bank on your Stripe payout schedule. You need to finish payout setup (Stripe) in your dashboard first.

What if I need to cancel a shift?

Cancel from your dashboard as early as you can. Cancelling within 24 hours of the start lowers your reliability score. See Cancellations in our Terms.

A clinic marked me as a no-show, but I worked the shift.

Contest it from the shift in your dashboard and enter your hours. Nothing counts against you while Facioneer reviews it.

Clinics

What does it cost?

Pay-As-You-Go is $49 per filled shift with bank debit, or $60 by card, with no subscription. See For clinics for current pricing.

Who pays the professional?

You pay the shift through Facioneer and the professional receives 100% of the agreed rate. You approve each timesheet before payment is released.

What if I need to cancel a shift?

Cancel from your dashboard. Depending on how close to the start you cancel, a cancellation credit may be owed to the professional — see Cancellations in our Terms.

Are professionals verified?

Yes. Every professional’s licence must be verified before they can be matched to a shift.

Your account and data