Insights & guidance

Everything you need to know about dental staffing in Canada.

Practical guides, industry analysis, and regulatory updates for dental clinics and professionals. Written by people who understand the realities of running a dental practice — and working in one.

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Canadian Dental Care Plan (CDCP) — Official Government Guide

The federal Canadian Dental Care Plan is expanding dental coverage to millions of Canadians. Understand eligibility, coverage details, and what it means for clinics and professionals across Canada.

CDA Position Statements — Canadian Dental Association

Official position statements from the Canadian Dental Association on workforce issues, scope of practice, and professional standards that affect every dental professional in Canada.

Verify a Dental Hygienist — ACDH Registry

The College of Registered Dental Hygienists of Alberta's public registry. Verify any RDH's active licence status, registration number, and practice permit before engaging them.

Employee or Self-Employed? — CRA Guide RC4110

CRA's official guide for determining whether a worker is an employee or self-employed. Essential reading for clinics engaging dental professionals through any platform.

Alberta Dental Association & College — Practice Resources

Regulatory guidelines, practice standards, and compliance resources for dental clinics operating in Alberta. Essential for understanding provincial requirements.

Alberta PIPA — Personal Information Protection Act

Alberta's privacy legislation that governs how private-sector organizations collect, use, and disclose personal information. Facioneer's data handling follows PIPA requirements.

Payroll for Employment Agencies — CRA Guidelines

CRA's guidelines on payroll deductions and contributions for placement and employment agencies. Important for understanding T4 vs T4A obligations when engaging professionals.

Continuing Competence Program — ACDH

Alberta RDH continuing education requirements, renewal deadlines, and professional development resources. Facioneer's CE tracker is built to align with these requirements.

T4A Slips — What Independent Contractors Need to Know

CRA's guide to T4A information slips for self-employed professionals and professional corporations. Understand your tax obligations when working through platforms like Facioneer.

All resources link to official government and regulatory sources. Content is maintained by the respective organizations.
Platform policies

Clear rules for both sides.

Facioneer's policies are designed to protect professionals and clinics equally. No surprises.

Clinic cancellation policy

Cancelled >72 hours before shift No charge
Cancelled 24–72 hours before $25 admin fee
Cancelled <24 hours before 50% of platform fee

When a clinic cancels within 24 hours, 50% of the platform fee is immediately charged to the clinic and routed directly to the professional via Stripe — automatically, at the moment of cancellation. No claim required. The platform retains nothing from this charge.

Professional cancellation & no-show

Cancelled >24 hours before shift No penalty
Cancelled <24 hours before Reliability impact + 30-day Priority suspension
No-show (no cancellation) −15 reliability points + 14-day suspension

First no-show results in 14-day suspension. Second no-show is reviewed for permanent removal. Reliable professionals are never penalised for genuine emergencies documented within 2 hours.

Payment timeline

Shift completed → pro submits timesheet → clinic approves on their schedule → Stripe charges clinic automatically → funds arrive in your account.

Paid on approval

your pay's on its way the moment the clinic approves your timesheet — in your bank within a business day or two, independent of clinic payroll cycle

Each clinic sets their own approval schedule (same day to 5–7 days) — visible on every shift listing before you accept. Once the clinic approves, Stripe charges their account automatically and your payment is released — reaching your bank within 1–2 business days. Facioneer never sees or stores your banking details.

Dispute resolution

When clinic and professional disagree on hours worked or shift details:

1 Both parties submit their record within 48 hours of shift completion
2 Facioneer admin reviews both submissions and adjudicates within 24 hours
3 Decision is communicated in writing to both parties and is final

All shift activity is audit-logged at 13 data points per action. Disputes rarely arise — but when they do, the evidence is always there.